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Books 1 - 5 of 5

The Value Profit Chain

The Value Profit Chain

James L. Heskett, W. Earl Sasser Jr., and Leonard A. Schlesinger

Trade Paperback

£15.99

Integrity Service

Integrity Service

Trade Paperback

£12.99

Delivering Quality Service

Delivering Quality Service

Valarie A. Zeithaml

Trade Paperback

£11.99

Building a Chain of Customers

Building a Chain of Customers

Richard J. Schonberger

Trade Paperback

£15.99

Marketing Services

Marketing Services

Leonard L. Berry

Trade Paperback

£11.99